Deadpoint Climbing Co. products that are purchased on our website (excluding promotional or sale items) can be returned or exchanged within 14 days of the purchase date for a full refund in the amount of the purchase excluding shipping costs. Refunds will be issued to the original method of payment. All merchandise must be returned unused, unwashed and be accompanied by the original hang tags and packaging. The condition of the product is left at the discretion of Deadpoint Climbing.
* Customers are responsible for all shipping expenses on the return of Deadpoint Climbing product
*All sale items are final sale
If you would like to return a product purchased from our online store, please fill out our general inquires contact form. Input Returns as your subject line and please be sure to include your order number in your message. We will provide you with a RA number and Return Form to complete your return. We ask that customers arrange the return shipping of the product back to us and suggest using a service that provides tracking as Deadpoint Climbing is not liable for lost shipments. Returned items must be unused, unwashed, still have the tags attached and be within 14 days of the purchase date. Once our team has received and processed the return we will be able to refund your original method of payment for the cost of the product. This return policy only applies to purchases from our online store. If you are looking to return a Deadpoint Climbing product purchased from another retailer, please contact the retailer directly.