Shipping & Returns

Shipping

Every order ships from Kelowna, BC by tracked courier. Orders ship within 1–2 business days, and you'll get a tracking number by email.

Canada & USA

  • Free shipping on orders over $75 ($75 CAD in Canada, $75 USD in the US)
  • $12.99 flat rate on orders under $75 (up to 2 kg)
  • Heavier orders are priced at checkout using live courier rates

International

Live courier rates (UPS, FedEx, DHL) are shown at checkout.

Dealers

Live courier rates at checkout.

Duties, tariffs & import taxes

Orders shipping outside Canada, including to the USA, may be charged duties, tariffs or import taxes by your country's customs. These are set by your government, not by us, and are paid by you on delivery. We can't predict or cover them, so please check your local import rules before you order.

Refused or abandoned parcels: if an order is refused, abandoned or not picked up because of duties, tariffs or import taxes, it is not eligible for a full refund. If the parcel makes it back to us, we'll refund the product cost minus the original shipping and the return shipping we're charged. If it doesn't come back, no refund can be issued. We're a small business and can't absorb these costs — thanks for understanding.

Returns

Unused items bought on our website can be returned or exchanged within 14 days of delivery.

  • Items must be unused and unopened, in their original packaging (tags attached on apparel)
  • Opened chalk, liquid chalk and tape can't be returned for hygiene reasons
  • Sale items are final sale
  • Return shipping is paid by the customer. Please use a tracked service — we can't be responsible for returns lost in transit.
  • Refunds go back to your original payment method for the cost of the product. Original shipping isn't refunded.

Damaged, defective or wrong item?

That's on us. Contact us within 7 days of delivery with a photo and we'll replace or refund it, shipping included.

How to start a return

  1. Message us through our contact form with “Return” and your order number
  2. We'll reply with a return number and instructions
  3. Ship it back — once it's received and checked, we'll process your refund

This policy covers purchases from deadpointclimbingco.com only. For Deadpoint products bought from a gym or shop, please contact that retailer.